On Friday, October 20th, The Guild of Property Professionals achieved an extraordinary three-peat victory, clinching the prestigious ESTAS award for Best Agency Network for the third consecutive year. This remarkable achievement was based on the collective ratings garnered by participating Guild agents from homeowners across the United Kingdom, utilising the esteemed ESTAS review platform. The Guild’s network amassed a staggering 13,000 ESTAS reviews, boasting an impressive average customer service rating of 96.6%, a testament to the network’s steadfast commitment to excellence.
Iain McKenzie, CEO of The Guild of Property Professionals, expressed his elation, stating, “We are delighted to once again receive this accolade, a tribute to our Members’ indispensable contributions to the property industry. We take great satisfaction in knowing that our Members consistently deliver outstanding service to their clients.”
In addition to the Best Agency Network 2023 award, The Guild also walked away with the Supplier Award for Best in Sector 2023, Agency Network as rated by agents, another remarkable achievement. Commenting on the win, McKenzie says, “We are really proud of this ESTAS award. Our passion lies in supporting independent property professionals, continuously providing them with the tools, services, and support necessary for thriving and delivering exceptional customer service, regardless of market conditions. Our primary objective is to empower our network to excel, expand their market presence, enhance revenue, reduce costs, and maintain compliance – these core principles guide our organisational decisions.”
The 20th anniversary of the ESTAS marks their dedication to spotlighting some of the finest estate and letting agents in the UK, exclusively determined by feedback from customers who rate the service levels delivered by agents at the end of property transactions.
At the event, Guild Members garnered a multitude of ESTAS accolades, including gold, silver, and bronze awards, as well as numerous regional and Best in Postcode honours. The coveted title of Guild Agent of the Year 2023 was awarded to C Residential.
McKenzie acknowledged the numerous challenges faced over the past year, including economic pressures, interest rate hikes, and the cost-of-living crisis, which impacted countless households. He commended agents for rising to the occasion and assisting people in their moves. “The ESTAS provides us with an opportunity to reflect on the remarkable work done by so many agents over the past year and celebrate property professionals who have excelled in providing exceptional service to their clients. The fact that these winners are chosen solely based on the service they deliver makes the ESTAS even more special. There is no greater honour in the industry than receiving an award judged by such high standards,” he added.
Simon Brown, Founder of the ESTAS, emphasised the importance of prioritising customer service within the industry. He noted, “Over the last 20 years what we’ve created goes way beyond an annual awards ceremony. ESTAS is now a community of likeminded property professionals all focused on one mission – to deliver the best possible service they can to their clients. The ESTAS review and awards platform plays a vital role in building consumer trust.”
McKenzie concluded by celebrating the fantastic achievement of Guild Members being recognised at the ESTAS, highlighting their unwavering commitment to excellence in customer service.