We are Know Your Market an expert provider of mystery shopping, market research and customer feedback to companies who work in a range of different sectors.
Know Your Market part of the nurtur. group are looking for an Insights Support Executive to join our team.
The nurtur. group is a diverse group of businesses brought together based on holistically delivering maximum potential growth to Estate and Letting Agents.
Using both our unique bespoke software and cleverly designed strategic mystery shopping programs we analyse customer experience and potential missed sales opportunities in businesses, allowing our clients to capitalise and expand their market share.
Responsibilities
- Reporting to the Head of KnowYourMarket.Ensure that 100% of mystery shops are completed and with the client by the agreed target day.
- Successfully allocate all mystery shops to mystery shoppers on our database within the monthly targets set.
- Liaise with mystery shoppers daily to ensure project delivery for our clients.
- Occasionally communicate with clients directly on their programmes and any queries they may have around mystery shop delivery.
- Ensuring that all incoming items from clients about their mystery shopping programmes are resolved or escalated in a professional and timely manner.
- Complete and validate mystery shops.
- Taking ownership for any customer contact that requires action which has been passed on to you, including providing clear messages to other team members as required.
- Undertaking the effective implementation of all new customers through their project creation on our software platform.
- Being proactive when it comes to the product we offer and work with the Head of Department to improve efficiency on the delivery of client programmes.
- Complete calls on behalf of our clients for the customer satisfaction surveys.
About you
- Exceptional Customer Service: A strong commitment to providing exceptional customer service with the customer at the heart of everything you do.
- A keen eye for detail
- IT Literacy: Comfortable with IT tools and systems, demonstrating a technical mindset and good IT literacy.
- Commercial Awareness: Understanding the business’s commercial goals and aligning customer service efforts accordingly.
- Organisational Skills: Strong organisational and prioritisation skills to manage workload effectively.
- A strong sense of accountability; seeing tasks through to completion.
This will be based out of our Brief Your Market office commercial building in Little Eaton which is a beautiful village on the outskirts of Derby. It’s a great location with free on-site parking and plenty of local amenities.
Working hours are 9:00am – 5.30pm with the successful candidate working 2/3 days from Monday to Friday per week for this part time role.
Hybrid working will be available after probation period is passed.
